My order for Glyphius 2007 was placed during James D. Brausch's introductory special on February 1, 2007. As of February 21st I have not received the product that was promised, advertised and paid for. While the hope it will get here soon remains, even people in the UK report getting theirs. Here I am in Toronto, Canada right across the border from the fine state of New York. UPDATE: Kunaki the original manufacturer and fulfiller of the Glyphius 2007 package selling had nothing to do with my orders delay. They kindly took the time to explain that while they may have manufactured the product for Mr. Brausch's special they verified that he did not use them to fulfill my order. They indicated that the shipping and PayPal payment links on Mr. Brausch's page were done by someone else and not Kunaki. A big thanks goes out to them for helping narrow down where this delay is.
Now lots of things can delay a shipment. For instance inclement weather and border security delays added 2-3 days to a book order I received from Pittsburgh. That order went by USPS ground and took seven working days.
Last night I tried to contact Mr. Brausch about the status of my order via the email provided in my PayPal Receipt for my Glyphius 2007 purchase. Over twenty four hours later, there has been no response acknowledging whether he even knows if the software has been shipped. Upon further investigation there appears to be no viable route for customer support queries. This isn't just some attempt to pester him either, it's one of the most common support requests as Mr. Brausch himself noted back in October of 2006 while getting ready to release his customer support software.
I am still anxious to use Glyphius 2007. By almost all accounts I have read (one person complained that the tutorial videos do not work for her under the Firefox but in all fairness the specifications do state Internet Explorer is what's required) it is an excellent piece of software. Still until I receive it and spend time with it I cannot make a review of it.
The author often triumphantly writes about the 2% of the population that deviate from the norm. On February 9th he ranted about a bank teller ignoring his wife when she said they owned their home outright and instead tried to get her to refinance a non existent mortgage. The teller didn't listen to the customer and turned a deaf ear her way. Now it seems James Brausch is doing the same to me and perhaps others.
Just yesterday he chastised the people who among other things sought “a tracking number” [and/or] “to get support for a supported product ...” and used the only visible email address point of contact he provided on his site, against his intended wishes. This email address was recently established and announced for a cruise promoted where one could lunch with Mr. Brausch. He called these off topic emails SPAM of the intentional kind.
Like the bank teller, it seems he cannot recognize that there is a valid and rational desire on the part of his customers. Perhaps that's what happens when you isolate yourself from your critics via turning off your blog comments and raising the barrier so only the elite that publish blogs and can offer trackbacks.
While I hope that this is an isolated incident, only time and the response of the author or lack thereof will tell. I will keep you updated.
